Consumer rights group Which? Firms usually do everything they can to find the right customer, but eventually parcels are sold to recoup money spent trying to track them down. According to Which? To avoid losing your parcel to an auction house, you should make sure there is a return address on the packaging.
If the contents of your delivery is valuable, you could also take out separate insurance, and make sure you always use tracked delivery. If your parcel has gone missing, or is lost or delayed, you might be able to claim compensation from Royal Mail.
You will only be eligible for compensation if it was posted in the UK and sent using a Royal Mail service such as via the Post Office. However it might be easier for the sender to claim as they're more likely to have the necessary evidence, such as proof of postage. But if the parcel or letter was sent using a postbox, you won't be able to claim as you won't have any evidence. How much you can get in compensation depends on which postal service was used and how much the item is worth.
Citizens Advice has explained how much money you can claim back:. The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide.
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If you do not wish to be contacted further you can unsubscribe from the service by clicking the email unsubscribe link. Close Your privacy and our use of cookies. Or, find out more about cookies This site uses JavaScript. Email Print. It says "Delivered" but it hasn't arrived In some cases your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. If your item has been delivered to a residential address but you have not received it, please first check with family to see if they signed for it.
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